Job: Inbound Sales Administrative Assistant

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Jobing Description

SmartPractice is a family owned company serving specific markets. For nearly 40 years, SmartPractice has been a diversified organization providing practice management and patient communication solutions to clients throughout the healthcare community.

We are currently seeking a full-time Inbound Sales Administrative Assistant processing customer and employee orders via phone, fax and email. Provides intermediary administrative support to Inbound Management and the sales team. Creates/maintains manuals and provides ongoing training for the department. Works with other departments in facilitating workflow and order processing.

To be considered for this position please apply online.

Skills / Requirements

Responsibilities include (but are not limited to):
1. Process customer orders & inquiries via phone, fax & mail; Update all areas of TELSA with office information, etc.
2. Be knowledgeable and updated on our products and services, answer product, order & account inquiries.
3. Create and manager departmental meetings and monthly contests
4. Provide intermediary administrative support to the Inbound management staff and department team.
5. Create/maintain policy/procedure manuals & provide ongoing training for department (product, policies & procedures)
6. Process internal & employee orders and handle SmartBucks process for Inbound & Outbound teams
7. Provide back-up assistance for Allerderm Wholesale and other Inbound & Outbound administrative assistances
8. Handle additional projects and responsibilities as needed

REQUIREMENTS:
Education: Minimum high school diploma or GED

Experience (work or education): Strong attention to detail & experience in order entry in a fast paced business environment. Administrative experience preferred.

Characteristics: Patient, flexible, team player, dependable, self starter; can work efficiently & accurately.

Skills Needed: Excellent written & verbal communications skills; computer proficiency; able to work independently & within a team. Good follow through; able to learn & apply new operational & marketing initiatives; able to use good judgment when required and a good multi-tasker.