Customer Service Representative

Our Customer Service Representative maintains a consistently high level of customer satisfaction by answering incoming phone calls and assisting customers with placing orders, managing account information, and resolving customer issues or concerns.

- Process orders and answer account & product inquiries via incoming phone calls, fax, email, web, and mail

- Cross/suggestive/up-sell complimentary products and monthly marketing driven promotions

- Stay current on all products and services

- Answer account and product inquiries via phone and email

- Make outbound calls or email customers to follow-up on account and product inquiries

- Run reports daily and/or weekly to ensure customer satisfaction

- Complete lead measure goals

- High School diploma or GED required

- Order entry experience in a fast paced business environment preferred

- Ability to learn new topics and skills quickly

- Good telephone techniques, etiquette, and great organizational skills

In support of our mission statement, "Healthier Practices, Healthier Patients", we have adopted a tobacco-free environment and we choose not to hire tobacco and nicotine users.