Customer Service Representative
Job Description
Position Summary
Our Customer Service Representative maintains a consistently high level of customer satisfaction by answering incoming phone calls and assisting customers with placing orders, managing account information, and resolving customer issues or concerns.
Schedule
- Monday thru Friday, no weekends
- 8am to 5pm
Compensation
- Hourly base plus monthly bonus
Responsibilities
- Process orders and answer account & product inquiries via incoming phone calls, fax, email, web, and mail
- Cross/suggestive/up-sell complimentary products and monthly marketing driven promotions
- Stay current on all products and services
- Answer account and product inquiries via phone and email
- Make outbound calls or email customers to follow-up on account and product inquiries
- Run reports daily and/or weekly to ensure customer satisfaction
- Complete lead measure goals
Qualifications
- High School diploma or GED required
- Order entry experience in a fast paced business environment preferred
- Ability to learn new topics and skills quickly
- Good telephone techniques, etiquette, and great organizational skills
In support of our mission statement, "Healthier Practices, Healthier Patients", we have adopted a tobacco-free environment and we choose not to hire tobacco and nicotine users.
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apply OnlinePay: up to $13/hour
13.0000 To 13.0000 (USD) Hourly
Posted: 12/28/2020
Job Status: Full Time
Job Reference #: 1474