Our Customer Service Representative maintains a consistently high level of customer satisfaction by answering incoming phone calls and assisting customers with placing orders, managing account information, and resolving customer issues or concerns.
- Monday thru Friday, no weekends
- 8am to 5pm
- Hourly base plus monthly bonus
- Process orders and answer account & product inquiries via incoming phone calls, fax, email, web, and mail
- Cross/suggestive/up-sell complimentary products and monthly marketing driven promotions
- Stay current on all products and services
- Answer account and product inquiries via phone and email
- Make outbound calls or email customers to follow-up on account and product inquiries
- Run reports daily and/or weekly to ensure customer satisfaction
- Complete lead measure goals
- High School diploma or GED required
- Order entry experience in a fast paced business environment preferred
- Ability to learn new topics and skills quickly
- Good telephone techniques, etiquette, and great organizational skills
In support of our mission statement, "Healthier Practices, Healthier Patients", we have adopted a tobacco-free environment and we choose not to hire tobacco and nicotine users.