Job Description

 

Ready to work for one of the Healthiest Employers in the Valley?

 

Because we have won this award for five years running! We are a family-owned company dedicated to helping health care professionals by providing high-quality supplies, services, and patient communications. Our employees are a key part of our success and we actively recruit people who have a drive for excellence, a customer is king philosophy, and an entrepreneurial spirit.

 

 

Position Summary

 

Our Customer Service Representative maintains a consistently high level of customer satisfaction by answering incoming phone calls and assisting customers with placing orders, managing account information, and resolving customer issues or concerns.

 

 

Schedule

 

- Monday-Friday (no weekends) 

 

 

Compensation

 

- $12.00 hourly base

 

- Plus Monthly Bonus 

 

 

 

Responsibilities

 

- Process orders and answer account & product inquiries via incoming phone calls, fax, email, web, and mail

 

- Cross/suggestive/up-sell complimentary products and monthly marketing driven promotions

 

- Stay current on all products and services

 

- Answer account and product inquiries via phone and email

 

- Make outbound calls or email customers to follow-up on account and product inquiries

 

- Run reports daily and/or weekly to ensure customer satisfaction

 

- Complete lead measure goals

 

 

 

Qualifications

 

- High School diploma or GED required

 

- Order entry experience in a fast paced business environment preferred

 

- Ability to learn new topics and skills quickly

 

- Good telephone techniques, etiquette, and great organizational skills

 

 

 

In support of our mission statement, "Healthier Practices, Healthier Patients", we have adopted a tobacco-free environment and we choose not to hire tobacco and nicotine users including e-cigarettes 

 

EEO/AA/M/F/Disability/Vet

 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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