Job Description

Position Summary  


Our Help Desk Technician I is responsible for providing hardware and software support to our employees, including desktop terminal and PC configurations running both custom developed and "shrink wrapped" PC applications, and Mac hardware and applications.   






- Monday thru Friday  


- Training shift is 7am to 4pm 


- Once trained shift will be 5am to 2pm 






- Ensure all calls are logged with documentation and user follow-up is done at completion  


- Support network and data communications links to peripheral devices and remote users. Monitor critical system processes and respond with urgency to any errors  


- Perform System setups, password resets, printer installations and troubleshooting, process toner requests and other admin activity and install applications  


- Acquire an understanding of the use of analysis of cor systems (Tesla, SFS) to facilitate problem resolutions and recommend critical enhancements. gain knowledge of all other current products and services provided bu the department




- Minimum of 1 year of software and hardware setup, troubleshooting, repairing, and/or configuring PC's running on Windows/Macs OS-multiple versions preferred  


- Some college/technical school or an equivalent combination of education, training and experience in hardware/software use and support preferred  


Software analysis, Active Directory, UNIX, Google apps and or data communications experience a plus  




In support of our mission statement, "Healthier Practices, Healthier Patients", we have adopted a tobacco-free environment and we choose not to hire tobacco and nicotine users, including the use of e-cigarettes. EEO/AA/M/F/Disability/Vet  


Application Instructions

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